Introduction

We guarantee that your fish, plants, and invertebrates arrive in good health when the receiving conditions are followed. Every order is carefully prepared to ensure safe transportation.

Claim Deadline

In the event of a loss upon arrival (DOA), you must contact us within 2 hours of receipt of receiving your order.

Any claim submitted after this deadline will automatically be denied.

Required Proof

For a claim to be accepted, the following items are required:

• Clear photo of the specimens in the original bag
• Photo of the unopened bag (if applicable)
• Photo of the shipping box

No claim will be accepted without proof.

Eligibility Conditions

The DOA guarantee is valid only if:

• The package is received on the first delivery attempt
• The customer is present at the time of delivery
• The delivery instructions were followed

Exclusions

The DOA guarantee does not cover:

• Packages left outside
• Improper acclimation
• Losses after introduction into the aquarium
• Unsuitable water conditions at the customer's location

Compensation

If the claim is accepted:

• A refund will be issued to the original payment method
• If the order was paid with a gift card or promotion, a store credit will be applied

Shipping fees are non-refundable.

Exception:
If more than 75 % of the total order value is DOA, up to 50 % of the shipping fees may be refunded.

The percentage is calculated based on the total value of the products, not the number of specimens.

We reserve the right to refuse any claim deemed abusive.

Weather Conditions

We reserve the right to delay a shipment if weather conditions do not allow safe transportation.

Contact

For any claim or question, please contact us promptly with the required proof.

info@larguerlesamar.com

Acceptance of Terms

By completing your order, you agree to the terms of our DOA Policy.