Live Products (Fish, Shrimp, Invertebrates)

Due to the nature of live products:

• All sales are final, except in the event of a problem upon arrival (DOA)
• All claims must meet the conditions below

 DOA (Dead On Arrival)

A guarantee is provided upon arrival under strict conditions:

Conditions for a claim:

• Contact us within 2 hours of delivery
• Provide clear photos showing the specimen in the original unopened bag
• The bag must not have been opened

 Compensation

If the claim is accepted:

• A refund will be issued to the original payment method
• If the order was paid with a gift card or promotion, a store credit will be applied

 Shipping Fees

• Shipping fees are non-refundable

Exception:
If more than 75 % of the total order value is DOA:

• Up to 50 % of the shipping fees may be refunded

 The calculation is based on the total value of the products, not the number of specimens

 Non-Live Products (Equipment, Accessories)

• Returns accepted within 14 days
• The product must be:
  • New
  • Unused
  • In its original packaging

Refund:

• Refund to the original payment method after inspection
• Return shipping costs are the customer's responsibility

 Exclusions

No refund will be issued if:

• The DOA conditions are not met
• The bag was opened before proof was provided
• Water parameters are unsuitable
• Improper acclimation was performed

 Customer Responsibility

The customer is responsible for:

• Being present at delivery
• Immediately checking the condition of the order
• Having a suitable aquarium ready

 Contact

 Email: info@larguerlesamar.com
 Messenger: (strongly recommended for faster service)

 Last Updated

March 29, 2026